Computer Technical Support and Maintenance
We offer comprehensive advice and appropriate services based on the study of your problem or current situation. With an initial documented evaluation and a tailored approach to find solutions, we could help you make decisions, optimize your resources, and ensure that your business achieves its objectives on a well-structured and suitable technological base.
Support services include:
- Study of the current equipment, networks, software used, security and backup.
- Security advice against viruses, internet access and e-mail.
- Definition and implementation of small IT projects.
- Advice for the purchase of equipment, its installation and configuration. Support in budget calculation and management.
- Advice for software acquisition, licensing and renewal.
- Review and definition of security and contingency plans.
- Backup policy planning.
- Documentation of procedures for end users.
- Recommendations for improvement and optimization of business processes
Recurrent administration and maintenance tasks:
- Technical support to users: desktop tools and operating system.
- Workstation installation and configuration. Maintenance.
- IT infrastructure maintenance (servers, backup, networks, etc.).
- Attention and asap assistance to incidents, hardware failures, etc.
- Hardware inventory management.
- Others that may be required.
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